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Refund & Cancellation Policy

Effective Date: June 2026 Entity: Yali’s Learning Center LLC Website: www.YalisLearningCenter.com

This Refund & Cancellation Policy (“Policy”) governs all purchases made through Yali’s Learning Center LLC (“we,” “us,” “our”). By booking a session, purchasing a tutoring package, or using this website, you agree to the terms outlined below.

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1. Nature of Services

Yali’s Learning Center provides digital educational services, including:

  • USMLE Step 1 tutoring

  • USMLE Step 2 CK tutoring

  • Personalized study calendars

  • Digital learning resources

  • Virtual 1‑on‑1 coaching sessions

Because all services are delivered digitally and require reserved instructional time, strict refund and cancellation rules apply.

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2. All Sales Are Final

All purchases made through Yali’s Learning Center—including hourly sessions, tutoring packages, digital materials, and personalized study calendars—are final, non‑refundable, and non‑transferable.

Once payment is completed, no refunds will be issued for:

  • change of mind

  • scheduling conflicts

  • personal circumstances

  • exam delays

  • academic decisions

  • unused sessions

  • failure to attend a scheduled session

This applies to both standard hourly sessions and discounted tutoring packages.

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3. Cancellation & Rescheduling Policy

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A. Rescheduling by the Learner

  • Sessions may be rescheduled at least 24 hours in advance.

  • Rescheduling must be done through the website’s booking system.

  • Sessions canceled or rescheduled with less than 24 hours’ notice will be counted as completed and deducted from your purchased hours.

 

B. Missed Sessions

  • Failure to attend a session (“no‑show”) results in the session being marked as completed.

  • No refunds or make‑up sessions will be provided for missed appointments.

 

C. Repeated Last‑Minute Cancellations

We reserve the right to discontinue services for repeated last‑minute cancellations or disruptive scheduling behavior.

 

4. Refunds When Yali’s Learning Center Cancels

If we must cancel a session due to emergency, illness, or unforeseen circumstances, you will receive:

  • a rescheduled session, or

  • a refund for the unused time

This is the only circumstance in which refunds are issued.

 

5. Tutoring Packages (5‑Session & 10‑Session Plans)

  • Packages are one‑time payments.

  • Packages are non‑refundable under all circumstances except instructor cancellation.

  • Hours may be used in any configuration (1‑hour or 2‑hour sessions).

  • All package hours must be used within 12 months of purchase.

  • Unused hours after 12 months expire and are not refundable.

 

6. Digital Products & Study Calendars

All digital products—including personalized study calendars—are:

  • delivered electronically

  • non‑refundable

  • non‑returnable

  • non‑exchangeable

Once delivered, they cannot be canceled or refunded.

 

7. Technical Issues

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A. Issues on the Learner’s Side

If you experience technical issues (internet failure, device malfunction, platform issues), the session will be counted as completed. No refunds or make‑up sessions will be provided.

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B. Issues on Yali’s Learning Center’s Side

If a session cannot occur due to a technical issue on our end, we will:

  • reschedule the session, or

  • refund the unused time

 

8. Payment Disputes & Chargebacks

Initiating a chargeback for a valid purchase violates this Policy. We reserve the right to:

  • provide documentation to dispute the chargeback

  • discontinue services

  • refuse future bookings

 

9. Policy Updates

We may update this Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or services constitutes acceptance of the revised Policy.

 

10. Contact Information

For questions regarding this Policy, please contact:

Yali’s Learning Center LLC Kingsville, Maryland, USA Email: YalisLearningCenter@gmail.com Phone: 410‑805‑4690

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